FAQS
Q: WHAT DOES IT COST?
A: There are two costs. We break even on credit card/check processing - 3%. We manage everything for you and deposit 97% of your registration fees in your account. You may use your own merchant account arrangements if you wish. Then, we charge $1 per player/registration. That's it.
Q: WHAT PAYMENT METHODS DO YOU OFFER?
A: Visa, MasterCard, and Discover. We also offer "Direct Withdrawal"; funds are withdrawn electronically from the user's bank account. You may activate Scholarships Requests which will not require payment at checkout.
Q: WHAT IF WE HAVE OUR OWN MERCHANT ACCOUNT?
A: No problem. Our system can use your credit card arrangement.
Q: TELL ME MORE ABOUT ONLINE REGISTRATION.
A: Online signups reduce your paper administrative overhead by 90% first cycle and 99% thereafter. And, means a great convenience for parents.
Step One (first cycle only): Parent/Guardians in your organization establish their Family Accounts, which takes 5 minutes. Accounts may be updated any time and used over and over at any SportsOffice organization. SportsOffice is a community-wide solution. Parents can now use one account to register three players in two minutes at midnight in their PJs, on vacation.
Step Two: ProAdmins spend a few minutes tailoring Registration items to fit their Program/season requirements.
Step Three: Parents go online, log in, go to the Program, and click "register". They fill out the pages, and pay at the end. Multiple players? No problem! Very easy. Very fast. ProAdmins watch registrations and money flow in through their Admin interface. Help is always available for everyone: 207-357-6017.
Q: WHAT ABOUT PEOPLE WITHOUT A COMPUTER?
A: We have found very, very few problems with access, even in rural areas. In rare instances, parents use the library, computer at work, or at a friend's. We are always available to help.
Q:TELL ME ABOUT YOUR LINGO.
A: SportsOffice uses sports jargon to help run any sort of group activity. Everyone knows the meaning of "season", "league", "team", "coach". Click on "Glossary" below to become familiar with some of our terms.
Q: HOW DO YOU HANDLE VOLUNTEERS?
A: ProAdmins (program administrators) choose a level of Volunteer urgency appropriate for the program, then activate jobs they need filled. Parents respond during registration. Admins get a useful tool to organize and manage volunteers.
Q: HOW DO YOU HANDLE SPECIAL REQUESTS?
A: You're going to get them. We help you manage them! ProAdmins may activate pre-formatted Special Requests, like "buddy/carpool" request, or set up Custom Questions, like "preferred coach". Requests are displayed in reports so you can manage as you wish.
Q: IS THERE A CHANCE OF LOSING OUR INFORMATION?
A: Your data is securely stored and continuously backed up. We have lost no data since we began business in 2004.
Q: WHAT ABOUT TRAINING AND HELP?
A: Set up is free. Training is free. Upgrades are free. We train Admins and parent alike - no charge. The tools are VERY easy to use, but help is always available: 207-357-6017.
Q: WHAT ARE SOME OF YOUR OTHER FEATURES?
- Hire/fire subAdmins in real time
- Accept/manage scholarship requests
- Set up Leagues & Teams with Admins and their own sub-sites
- Uniform data collection, Purchasing and Distribution reports
- Superior player emergency management system
- Broadcast email and text to sortable populations
- Multiple, including customizable, reports with many options
- Sell uniforms or other merchandise
- Set up Special Charges - outside a particular player registration
- Delayed Withdrawals: set up future or recurring charges
- Custom "Looks" at all levels
- Accept donations online and enter offline donations for a complete record
- AND MUCH MORE! Contact us for a personal demo
